Changewave once again confirms Windows Phone customer satisfaction higher than Android’s in USA

Changewave once again confirms Windows Phone customer satisfaction higher than Android’s in USA

January 15, 2013 | By Surur

Consumer Research company ChangeWave polled 4,061 North Americans last December about their smartphone opinions, and once again found Windows Phone scored very well, despite its small market share.

53% of Windows Phone users were “very satisfied” with their phones, 5% higher than Android, but still below iOS at 71%.

Nokia was a great beneficiary of the of the switch, with their customer satisfaction rate increasing from only 23% of users “very satisfied” in December 2011 to 56% now being “very satisfied”, ahead of Samsung who scored 55%.

Windows Phone has been steadily gaining market share, and with more apps arriving these scores will hopefully continue to increase, making owners great ambassadors for the product.